Case Worker

Project Teams - Other · Kirkuk, Kirkuk
Department Project Teams - Other
Employment Type Fixed Term
Minimum Experience Experienced

Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

About You:  A driven and passionate mid-career professional looking to work alongside an inspiring, dynamic team of leading human rights workers. The candidate will have exceptional case management skills and embrace a collaborative, team approach to the work they do. This person has experience living and working in challenging operating environments and is eager to apply that experience working on innovative human rights projects that support some of the most vulnerable people in Iraq.


About Heartland Alliance International: Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on mental health and psychosocial support, legal aid, violence prevention, and social cohesion to diverse vulnerable populations.

The Project:  Heartland Alliance International (HAI), is implementing a project called Justice for Children and Young People: Promoting diversion, legal, psychosocial and protection of children in contact with the law in Kirkuk is a one-year project funded by UNICEF. This project seeks to ensure that children and young people benefit from a functional and child-friendly system of justice that protects them and their rights and a comprehensive community-based reintegration program that promotes safe and sustainable reintegration through comprehensive social development and economic strengthening services. Project activities will be implemented in Kirkuk governorates. The project consists of three interrelated and mutually-reinforcing objectives: (1) Juveniles in conflict with the law across the 12 police stations in Kirkuk and those detained in the Kirkuk detention center have access to comprehensive protection and legal services and have their rights protected in line with international standards during pre and post trial period; (2) Iraqi juvenile justice actors and key stakeholders have increased capacity and coordination to ensure provision of quality child friendly services and to promote the best interests of the child; (3) Promote diversion and alternatives to detention (ATD) for children in conflict with the law.


Essential Duties and Responsibilities: 

The Case Worker will be based in Kirkuk, Iraq The Case Worker will work under the direct supervision of the project manager and work collaboratively PSS officer and psychologist and project lawyers. She or he will be responsible for providing case management services for juveniles in conflict with the law in Kirkuk. The Case Worker will ensure compassionate and care-driven services are provided, ensuring proper safety planning and referrals when needed.

Essential Duties and Responsibilities:


  • ensuring coordination and referral to government stakeholders and their services while in detention and in preparation for release.
  • Conduct case assessment, follow up, referral, and close up.
  • Conduct risk assessment and safety planning for juveniles.
  • Record cases information, and complete accurately all necessary forms and produce statistical reports as needed.
  • Conduct individual and family assessments
  • Develop and implement action plan for each child in close coordination with other service providers.
  • Provide awareness and information dissemination about mental health and psychosocial support, contribute to raising awareness of psychological trauma, and stigma reduction.
  • Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
  • Work with supervisors and managers to arrange case conferences for complex cases and ensure program participants receive interdisciplinary support.
  • Manage cases in line with HAI Case Management manual, adhere to standard documentation processes and follow best practice guidance.
  • Regularly document cases using case notes and other agreed upon forms, update databases to ensure a comprehensive record of the case.
  • Ensure that data collection and storage respect data protection protocols and confidentiality principle.
  • Submit weekly reports concerning implemented activities and cases and participate in weekly case conferences





  • A bachelor degree in sociology, counseling, or social work or any related field.
  • Minimum two years of relevant work experience in counseling, social work or any related field.
  • Experience in working in INGOs and/or local organizations
  • Basic counseling and communication skills and techniques
  • Working experience in juvenile justice, or working experience with children is preferable
  • A strong commitment to human rights, including gender equality and child safeguarding, and to implementation of international humanitarian principles.
  • Ability to reside in Kirkuk and travel within Ninawa governorate and to the other governorate and to IKRs governorates.


  • Essential – Arabic
  • Desirable – Basic in English (read, write and communicate). Knowledge of other local dialect an advantage.


Computer Skills:

  • Microsoft Office (e.g. Outlook, Word, PowerPoint), and other software applicable to the area of work


Personal Competencies:

Collaborative spirit and ability to work independently as well as in a team; commitment to knowledge sharing and teamwork; positive attitude and ability to see through challenges to find solutions; and strong interpersonal skills and an ability to clearly communicate, including complex concepts into layperson language.


This project will address sensitive issues. Interested applicants should have a  strong  commitment  to  child rights, addressing  the  issue  of  the  use  of  torture  with  cultural sensitivity, respect, and confidentiality.  Candidates should be flexible, have a sense of patience, and be able to work effectively independently and as a member of a team.

To Apply: Please send cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to the below link. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations.

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  • Location
    Kirkuk, Kirkuk
  • Department
    Project Teams - Other
  • Employment Type
    Fixed Term
  • Minimum Experience